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Starting from scratch gives you a blank canvas and full control. This guide walks you through every step.
[IMAGE: Dashboard with green Create Agent button highlighted]

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Step 1: Start Creation

1

Click Create Agent

Find the green Create Agent button in the top right of your dashboard.
[IMAGE: Close-up of Create Agent button]
2

Select 'Start from scratch'

In the modal that appears, choose the first option.
[IMAGE: Modal with “Start from scratch” option highlighted]
3

Choose 'Single Prompt'

Select the Single Prompt agent type.
[IMAGE: Modal showing Single Prompt option with icon]
The editor opens with a blank canvas ready for your prompt.

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Step 2: Meet the Editor

[IMAGE: Full editor screenshot with numbered callouts for each area]

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Editor Layout

AreaLocationWhat It Does
Prompt SectionTop barModel, voice, and language selection
Prompt EditorCenterWhere you write your agent’s instructions
Config PanelRight sidebarEnd call, transfer, KB, variables, APIs
NavigationLeft sidebarSwitch between Prompt, Settings, Widget, etc.

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Step 3: Configure Basics

Before writing your prompt, set up the fundamentals in the Prompt Section (top bar).
[IMAGE: Top bar showing Model, Voice, Language dropdowns]

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Select Your Model

Click the Model dropdown to choose your LLM.
[IMAGE: Dropdown showing available models like GPT-4o]
GPT-4o is recommended for most use cases — great balance of capability and speed.
→ Learn more: Model Selection

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Select Your Voice

Click the Voice dropdown to open the voice picker.
[IMAGE: Voice picker showing search, filters, and voice list with play buttons]
  • Use filters to narrow by language, accent, gender, age
  • Click ▶️ to preview any voice
  • Click a voice name to select it
→ Learn more: Voice Selection

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Select Language

Choose the primary language for your agent’s responses.
[IMAGE: Language dropdown showing available languages]
Available languages depend on your selected voice. Choose voice first.
→ Learn more: Language Selection

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Step 4: Write Your Prompt

Now the important part — telling your agent who to be and how to behave.
[IMAGE: Clean prompt editor with blinking cursor]

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Prompt Structure

A great prompt covers these elements:
1

Role & Identity

Who is this agent? What company do they represent?
You are a friendly customer service agent for Acme Inc.
2

Objective

What’s the agent trying to accomplish?
Your goal is to help customers with questions about 
their orders, returns, and account issues.
3

Key Information

What does the agent need to know?
Key policies:
- Returns accepted within 30 days
- Free shipping on orders over $50
- Support hours: 9am-6pm EST
4

Behavioral Guidelines

How should the agent communicate?
Be friendly and patient. Keep responses concise 
(under 30 words when possible). If you don't know 
something, say so honestly.
5

End Conditions

When should the call end?
End the call when:
- The customer's issue is resolved
- They explicitly say goodbye
- You've transferred them to a human

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Complete Example

[IMAGE: Editor showing complete prompt below]
You are a friendly customer service agent for Acme Inc. Your goal 
is to help customers with questions about orders, returns, and 
account issues.

Key policies:
- Returns accepted within 30 days with receipt
- Free shipping on orders over $50
- Support hours: 9am-6pm EST Monday-Friday

Behavior guidelines:
- Be friendly, patient, and professional
- Keep responses under 30 words when possible
- If you don't know something, say so honestly
- Offer to transfer to a human for complex issues

End the call when:
- The customer's issue is resolved
- They say goodbye or thank you
- You've transferred them to a specialist
→ Deep dive: Writing Effective Prompts

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Step 5: Configure Features (Optional)

The Configuration Panel (right sidebar) offers additional capabilities.
[IMAGE: Right sidebar showing End Call, Transfer Call, KB, Variables, API toggles]
FeatureWhat It DoesLearn More
End CallDefine when/how AI ends callsEnd Call →
Transfer CallSet up human handoffsTransfer Call →
Knowledge BaseAttach reference documentsKnowledge Base →
VariablesUse dynamic values in promptsVariables →
API CallsConnect external servicesAPI Calls →
Toggle any feature ON, then click the ⚙️ icon to configure.

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Step 6: Test Your Agent

Time to hear your agent in action.
[IMAGE: Top right showing Test Agent button, with modal showing three test modes]
1

Click 'Test Agent'

Find it in the top right corner of the editor.
2

Choose Test Mode

ModeBest For
Web CallQuick voice testing in browser
TelephonyReal phone call experience
ChatText-only logic testing
3

Have a Conversation

Test different scenarios. Try edge cases.
4

Review Logs

Click Convo Logs to see the transcript and identify improvements.
→ Learn more: Testing Your Agent

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You’re Live!

Your Single Prompt agent is ready. From here you can:

Refine Your Prompt

Master prompt engineering

Configure Settings

Voice, model, webhooks & more

Add Knowledge Base

Give your agent reference docs

Deploy to Phone

Assign a real phone number