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If you can’t find the answer in our documentation, here’s how to get help.

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Self-Service Resources

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Documentation

You’re here! Search these docs for answers:
  • Use the search bar at the top
  • Browse the navigation
  • Check the FAQ and Glossary

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Cookbooks

Step-by-step guides for common use cases:

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Troubleshooting Guides

Specific issue resolution:

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Contact Support

→ NEEDS PLATFORM INFO: Support contact methods

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Email Support

Send detailed questions to: → NEEDS PLATFORM INFO Include:
  • Agent ID (if applicable)
  • Call ID (if applicable)
  • Steps to reproduce the issue
  • Screenshots or logs

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Live Chat

→ NEEDS PLATFORM INFO: Chat availability

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Phone Support

→ NEEDS PLATFORM INFO: Phone support availability

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Community

→ NEEDS PLATFORM INFO: Community resources

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Community Forum

Connect with other Atoms users:
  • Ask questions
  • Share solutions
  • Learn from others

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Discord/Slack

→ NEEDS PLATFORM INFO: Community chat channels

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Enterprise Support

Enterprise customers have access to:
  • Dedicated support team
  • Priority response
  • Custom onboarding
  • Technical consultation
Contact your account manager or sales for details.

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Reporting Issues

When reporting an issue, include:

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For Agent Issues

  • Agent ID
  • Agent type (Single Prompt or Conversational Flow)
  • Description of expected vs. actual behavior
  • Steps to reproduce
  • Sample conversation transcript (if available)

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For Call Quality Issues

  • Call ID
  • Phone number involved
  • Time of call
  • Description of issue
  • Your location (for regional troubleshooting)

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For Platform Issues

  • Browser and version
  • Steps to reproduce
  • Screenshots
  • Any error messages

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Feature Requests

Have an idea for improvement? → NEEDS PLATFORM INFO: Feature request process We love hearing from users about:
  • Missing features
  • Workflow improvements
  • Integration requests
  • General feedback

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Stay Updated

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Changelog

Check what’s new: → NEEDS PLATFORM INFO: Changelog location

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Status Page

Check for known issues: → NEEDS PLATFORM INFO: Status page URL

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What’s Next

FAQ

Common questions

Glossary

Key terms