Your agent’s voice is often the first thing callers notice. It sets the tone before a single word of your prompt matters. A voice that fits your brand builds immediate trust — one that doesn’t can undermine even the best conversation design.
Location: Prompt Section (top bar) → Voice dropdown
The Prompt Section is only available for Single Prompt agents. Conversational Flow agents configure voices in Agent Settings → Voice tab.
Finding the Right Voice
Click the Voice dropdown to open the picker. You’ll see:
| Section | What it does |
|---|
| Search | Find voices by name or characteristic |
| Filters | Narrow by language, accent, age, gender, or model type |
| Currently Used | Your selected voice at the top |
| All Voices | The full library to browse |
Always preview. Click the ▶️ button next to any voice to hear a sample. Listen with your prompt in mind — does this voice sound like the agent you’ve written?
