Phone Numbers let your agents make and receive real phone calls. Rent numbers directly through Atoms, or import your own via SIP.
Your Numbers
The main view shows all your phone numbers with key details:
| Field | Description |
|---|
| Number | The phone number |
| Provider | Telephony provider (e.g., Plivo) |
| Connected Agent | Which agent is assigned |
| Agent Name | Name of the connected agent |
| Rent Date | When you acquired the number |
| Monthly Cost | Recurring cost |
| Status | Active or inactive |
Adding a Number
Click Add Number in the top right. You have two options:
Rent a new phone number directly through Atoms.
- Click Add Number → Rent Number
- Select your country and preferences
- Choose from available numbers
- Complete the rental
The number appears in your list immediately, ready to assign to an agent. Bring your own number via SIP trunking.| Field | Required | Description |
|---|
| Phone Number | Yes | Your existing number |
| SIP Termination URL | Yes | Where to send calls |
| Display Name | No | Friendly name for the number |
| Username | No | For SIP authentication |
| Password | No | For SIP authentication |
| SIP Origination URL | — | Provided by Atoms (copy this to your provider) |
Assigning to an Agent
Once you have a number, assign it to an agent:
- Open your agent
- Go to Agent Settings → Phone Number tab
- Select the number from the dropdown
- Save
Now calls to that number will be handled by your agent.
Releasing a Number
To stop using a number, click it in the list and click Release.
Releasing a number expires it at the end of the month and cannot be undone. The number cannot be reused.
