Frequently Asked Questions

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General Questions

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What is Atoms?

Atoms is a voice AI platform by Smallest AI. It lets you create, deploy, and manage AI-powered voice agents that can handle phone calls and web conversations.

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What languages are supported?

Atoms supports multiple languages including English, Spanish, French, German, Portuguese, Hindi, and more. Available languages depend on your selected voice.

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What’s the difference between Single Prompt and Conversational Flow?

Single Prompt uses one comprehensive prompt for flexible, open-ended conversations. Conversational Flow uses a visual workflow builder for structured, step-by-step conversations.

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Pricing & Plans

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How is pricing calculated?

Atoms uses usage-based pricing. Costs are typically based on:

• Per-minute call usage
• Phone number rental fees
• Feature access by plan tier

Visit the Pricing page for current rates and plan details.

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Is there a free trial?

New accounts receive free credits to test the platform. Sign up at atoms.smallest.ai to get started.

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What payment methods are accepted?

Atoms accepts major credit cards and offers invoice billing for enterprise accounts. Manage your payment methods in Settings → Billing.

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Technical Questions

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Can I use my own phone number?

Yes. You can bring your own number via SIP trunk integration. Navigate to Deploy → Phone Numbers → Import and select “Import via SIP” to configure your existing number.

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What LLM models are available?

GPT-4o, Electron models, and others. Available models may vary by plan.

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Is my data secure?

Yes. Atoms uses TLS 1.3 encryption in transit and AES-256 encryption at rest. PII redaction can be enabled for sensitive data. Atoms is SOC 2 Type II certified, GDPR compliant, and offers HIPAA compliance for enterprise accounts. See our Security Overview for details.

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Can I integrate with my CRM?

Salesforce integration is available. HubSpot and others are coming soon. Custom integrations are possible via API calls and webhooks.

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Agent Questions

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How many agents can I create?

Agent limits depend on your plan. Free and starter plans have a limited number of agents, while growth and enterprise plans offer higher or unlimited agent counts. Check your current plan in Settings → Billing.

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Can one agent handle multiple phone numbers?

Each phone number is assigned to one agent. However, you can clone agents for different numbers.

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Can I have multiple agents handle one number?

No, each phone number connects to one specific agent.

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How do I make my agent available 24/7?

Agents are available 24/7 by default once deployed to a phone number.

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Deployment Questions

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How do I get a phone number?

Navigate to Deploy → Phone Numbers and follow the purchase process.

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Can I use the widget on multiple websites?

Yes, the same widget code can be used on multiple domains.

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What happens if an agent fails mid-call?

The platform includes error handling. Configure fallback behavior (transfer, graceful end) for edge cases.

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What’s Next