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Audiences are your contact lists — the people your agents will call during campaigns. Each audience contains phone numbers and any additional information you want your agent to reference during conversations.

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Your Audiences

Audiences list
The Audiences page shows all your contact lists at a glance.
ColumnDescription
NameAudience name and ID
CampaignsCampaigns using this audience
MembersNumber of contacts
Created onWhen the audience was created
Last modifiedLast update time
ActionsThree-dot menu for options
Sorting Options:
  • Created on
  • Total members
  • Last modified
Filter Options:
  • All Audiences
  • With Campaigns
  • Without Campaigns

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Creating an Audience

Click Create Audience (green button, top right) to start a three-step process.
1

Upload CSV

Upload CSV step
All recipients must have explicit consent to be contacted. Atoms prohibits purchased, rented, or third-party phone lists.
Upload a CSV with your contacts (max 10 MB). Your CSV needs a phone number column—everything else is flexible.
phoneNumber,Name,Email,CustomerID
919999900000,John,[email protected],CUST001
919999900001,Alice,[email protected],CUST002
Phone numbers should be in international format (+919999900000 or 919999900000).
2

Map Phone Number

Tell us which column contains the phone numbers.
Map phone number column
You’ll see a preview of your CSV data. Select the column that contains valid phone numbers from the dropdown.
Only the phone number column needs to be mapped—everything else is up to you. Include any additional information you want available during calls (names, order IDs, account numbers, etc.).
3

Add Contacts

Give your audience a name and optional description.
Name your audience
FieldRequiredExample
Audience NameYesVIP Customers List
DescriptionNoHigh-value customers for premium promotions
Click Create Audience to finish.

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Managing Audience Members

Click any audience to view and manage its contacts.
Audience members view
Here you can:
  • Search for specific members
  • Select contacts using checkboxes
  • Delete selected contacts with the Delete button
  • Add new contacts with the Add New button

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Adding Members to Existing Audiences

Click Add New to add contacts to an existing audience. You have two options:
Add member manually
Fill in the contact details one at a time:
  • phoneNumber (required) — in international format
  • Plus any other fields defined in your audience
Click Add Member to save.

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Using Audience Data in Calls

The columns you upload become available as variables during campaigns. If your CSV has a “Name” column, your agent can greet callers by name. See Variables for more.

Campaigns

Create outbound calling programs

Phone Numbers

Manage your phone numbers