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Track volumes, connection rates, costs, and timing. Filter by date range, agent, or campaign to dig into specific data. Location: Left Sidebar → Observe → Analytics
Analytics dashboard

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Filters

Narrow down your data with the filters at the top:
FilterOptions
Date RangeSelect start and end dates
Filter by AgentView specific agent’s calls
Filter by CampaignView specific campaign’s calls
Filter by CallFilter by call type or status
Click Refresh to update the dashboard with your selections.

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Summary Cards

Quick metrics at the top of the dashboard:
MetricDescription
Call CountsTotal number of calls
Avg. Call DurationAverage length of calls
Avg. Call LatencyAverage response time
Total CostCredits spent on calls

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Charts

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Call Connected Percentage

Pie chart showing the connection rate by agent—how many calls connected vs. didn’t connect.

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Disconnection Reason

Breakdown of why calls ended:
  • Dial No Answer — Contact didn’t pick up
  • User Hangup — Contact ended the call
  • Agent Hangup — Agent ended the call

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Most Called Agents

Table showing which agents handled the most calls:
ColumnDescription
Agent NameThe agent
Number of callsTotal calls handled
Call MinutesTotal talk time
Credits SpentCost for this agent

Conversation Logs

Drill into individual call details

Campaigns

View campaign-specific analytics