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Conversation Logs are your window into every call. See exactly what was said, when events occurred, and how metrics were captured — everything you need to understand and improve your agent. Location: Top right → Convo Logs button

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Call Logs List

Call logs list
The main view shows all calls with key information at a glance:
ColumnDescription
Call DateWhen the call occurred
Call IDUnique identifier (click to copy)
From / ToPhone numbers or sources
DurationHow long the call lasted
Hangup CauseWhy the call ended
StatusCurrent state of the call
RetriesNumber of retry attempts
DetailsClick to view full conversation

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Filtering

Click Filter By to narrow down your logs:
FilterOptions
Conversation TypeInbound Calls, Outbound Calls, Web Calls, Chat
StatusPending, In Queue, In Progress, Active, Completed, Failed, Cancelled, No Answer, Processing
End ReasonDial No Answer, User Hangup, Agent Hangup, Busy, Timeout, Error, Voicemail
Call TypeAll Attempts, Retry Attempts, Initial Attempts
Call Duration0-30 seconds, 30-60 seconds, 1-5 minutes, 5+ minutes
Use Search Logs to find specific calls by ID or content.

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Call Details

Click Details on any call to open the full conversation view. You’ll see tabs for different types of information:
Overview tab
High-level summary of the call:
FieldDescription
Call SummaryAI-generated summary of what happened
AgentWhich agent handled the call
Call IDUnique identifier
ModelAI model used
VoiceVoice used
Date & TimeWhen the call occurred
Cost (Credits)Credit usage
Disconnection ReasonWhy the call ended
Play the audio recording using the waveform player at the top.

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Exporting

Click the Export button to download your logs:
FormatBest for
JSONDevelopers, programmatic analysis
CSVSpreadsheets, reporting

Post-Call Metrics

Define what to track from each call

Testing

Test your agent