The center of the Single Prompt editor is where you tell your agent who to be and how to behave. It’s a markdown editor, so you can use headings, lists, bold text, and other formatting to organize your instructions clearly.
Section Navigation
Click the Prompt Section dropdown (above the editor) to jump directly to any section of your prompt.
The dropdown reads your markdown headings and creates a navigation menu. This is especially useful for longer prompts — instead of scrolling, you can jump straight to:
- Role & Objective
- Personality & Tone
- Conversational Flow
- Common Questions
- End Conditions
- Or any custom sections you create
Templates are structured this way. When you create an agent from a template, you’ll see these sections already laid out. Even starting from scratch, using clear markdown headings keeps your prompt organized and easy to navigate.
Writing in Markdown
Use standard markdown formatting:
| Format | Syntax | Use For |
|---|
| Headings | ## Section Name | Organize major sections (shows in dropdown) |
| Bullet lists | - item | Personality traits, guidelines, rules |
| Numbered lists | 1. step | Conversational flows, procedures |
| Bold | **text** | Emphasis on key points |
Example Structure
## Role & Objective
You are Sarah, a claims support specialist for Acme Insurance.
Your goal is to help policyholders check claim status and understand next steps.
## Personality & Tone
- Warm and empathetic — claims are stressful
- Clear and jargon-free
- Patient and never rushed
## Conversational Flow
1. Greet and verify identity
2. Ask how you can help
3. Look up their claim
4. Provide status update
5. Answer follow-up questions
6. Confirm next steps and close
## End Conditions
End the call when:
- Caller confirms they have what they need
- They say goodbye
- No response after 3 attempts
Using Variables
Make your prompts dynamic with variables:
Hello {{customer_name}}! I see you're calling about order #{{order_id}}.
Best Practices
