Your agent’s voice is often the first thing callers notice. It sets the tone before a single word of your prompt matters. A voice that fits your brand builds immediate trust — one that doesn’t can undermine even the best conversation design.Location: Prompt Section (top bar) → Voice dropdown
Click the Voice dropdown to open the picker. You’ll see:
Section
What it does
Search
Find voices by name or characteristic
Filters
Narrow by language, accent, age, gender, or model type
Currently Used
Your selected voice at the top
All Voices
The full library to browse
Take your time here. Filter by the language you need, then explore. Every voice has a personality — some are warm and reassuring, others confident and direct.
Always preview. Click the ▶️ button next to any voice to hear a sample. Listen with your prompt in mind — does this voice sound like the agent you’ve written?
