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General Settings let you configure the agent’s opening message and how long it waits before prompting idle callers. Location: Left Sidebar → Agent Settings → General tab
General settings

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First Message

Set a static first message that the agent speaks when a conversation begins. This is useful for campaigns at scale since it avoids generating the opening message via the LLM each time, reducing costs significantly. If left empty, the agent falls back to generating the first message from the LLM as usual.
You can use variables in the first message with double curly braces, e.g. {{agent_name}} or {{company}}.

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LLM Idle Timeout Settings

Configure how long the agent waits for user response before sending an inactivity message. After 3 attempts with no response, the conversation automatically ends.
SettingDefaultDescription
Chat Timeout60 secFor text chat conversations
Webcall Timeout20 secFor browser-based voice calls
Telephony Timeout20 secFor phone calls
Each timeout triggers an inactivity prompt. If the user still doesn’t respond after 3 prompts, the agent ends the conversation gracefully.

Voice Settings

Speech speed and detection tuning

End Call

Configure call termination