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Model Settings control how the AI behaves — the model powering responses, language handling, and formatting preferences. Location: Left Sidebar → Agent Settings → Model tab
Model settings

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AI Model

Choose the LLM powering your agent and its primary language.
SettingDescription
LLM ModelThe AI model (Electron, GPT-4o, etc.)
LanguagePrimary language for responses
You can also set the model in the Prompt Section dropdown at the top of the editor.

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Speech Formatting

When enabled (default: ON), the system automatically formats transcripts for readability — adding punctuation, paragraphs, and proper formatting for dates, times, and numbers.

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Language Switching

Enable your agent to switch languages mid-conversation based on what the caller speaks (default: ON).

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Advanced Settings

When Language Switching is enabled, you can fine-tune detection:
SettingRangeDefaultWhat it does
Minimum Words for Detection1-102How many words before considering a switch
Strong Signal Threshold0-10.7Confidence level for immediate switch
Weak Signal Threshold0-10.3Confidence level for tentative detection
Consecutive Weak Signals1-82How many weak signals needed to switch
Understanding the thresholds:
  • Strong Signal: Very confident the caller switched → switches immediately
  • Weak Signal: Somewhat confident → waits for more evidence
  • Higher thresholds = More certain before switching (fewer false switches)
  • Lower thresholds = Quicker to switch (more responsive)
For most cases, the defaults work well. Adjust only if you’re seeing unwanted switching behavior.

Voice Settings

Speech speed, pronunciation, and detection

Prompt Editor

Where you write your agent’s instructions