AI Model
Choose the LLM powering your agent and its primary language.| Setting | Description |
|---|---|
| LLM Model | The AI model (Electron, GPT-4o, etc.) |
| Language | Primary language for responses |
Speech Formatting
When enabled (default: ON), the system automatically formats transcripts for readability — adding punctuation, paragraphs, and proper formatting for dates, times, and numbers.Language Switching
Enable your agent to switch languages mid-conversation based on what the caller speaks (default: ON).Advanced Settings
When Language Switching is enabled, you can fine-tune detection:| Setting | Range | Default | What it does |
|---|---|---|---|
| Minimum Words for Detection | 1-10 | 2 | How many words before considering a switch |
| Strong Signal Threshold | 0-1 | 0.7 | Confidence level for immediate switch |
| Weak Signal Threshold | 0-1 | 0.3 | Confidence level for tentative detection |
| Consecutive Weak Signals | 1-8 | 2 | How many weak signals needed to switch |
- Strong Signal: Very confident the caller switched → switches immediately
- Weak Signal: Somewhat confident → waits for more evidence
- Higher thresholds = More certain before switching (fewer false switches)
- Lower thresholds = Quicker to switch (more responsive)