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General Settings control how long your agent waits for a response before prompting the caller — and when to give up. Location: Settings tab → General
General settings

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LLM Idle Timeout Settings

Configure how long the agent waits for user response before sending an inactivity message. After 3 attempts with no response, the conversation automatically ends.
SettingDefaultDescription
Chat Timeout60 secFor text chat conversations
Webcall Timeout20 secFor browser-based voice calls
Telephony Timeout20 secFor phone calls
Each timeout triggers an inactivity prompt. If the user still doesn’t respond after 3 prompts, the agent ends the conversation gracefully.

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