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The Languages tab lets you define which languages your Conversational Flow agent can communicate in. Location: Settings tab → Languages
Languages settings

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Configuration

SettingDescription
Supported LanguagesLanguages your agent can speak and understand
Primary LanguageDefault language for starting conversations

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Adding Languages

  1. Open Settings tab
  2. Go to Languages
  3. Click + Add Language
  4. Select from available languages
  5. Set one as primary
Your agent will start conversations in the primary language but can switch to any supported language if the caller speaks differently.

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Language Switching

When combined with Language Switching in the Model tab, your agent can automatically detect when a caller speaks a different language and switch accordingly.

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Next

Voice Settings

Configure speech speed and pronunciation

Model Settings

Set up Global Prompt and Knowledge Base