Poor Audio Quality
Symptoms
- Garbled or distorted audio
- Choppy speech
- Echo or feedback
Solutions
| Cause | Solution |
|---|---|
| Network issues | Check internet connection |
| Caller environment | Enable denoising |
| Audio settings | Review Voice Tab settings |
For Web Calls
- Check browser compatibility
- Ensure microphone permissions
- Test with different browser
- Check internet speed
For Phone Calls
- Usually network-related
- Check carrier signal
- Try from different phone
Latency/Delay
Symptoms
- Long pause before agent responds
- Conversation feels slow
- Overlapping speech
Solutions
| Cause | Solution |
|---|---|
| Model selection | Try faster model |
| API calls mid-conversation | Optimize API endpoints |
| Complex prompt | Simplify prompt |
| Turn detection settings | Adjust wait time |
Steps
- Check which model you’re using
- Review any API calls for latency
- Test with simpler prompt
- Adjust Smart Turn Detection settings
Calls Not Connecting
Symptoms
- Calls don’t go through
- Immediate disconnection
- No ring/answer
Solutions
| Cause | Solution |
|---|---|
| Phone number not assigned | Assign in Phone Number Tab |
| Agent not locked/published | Verify agent is ready |
| Phone number issue | Check number status |
Steps
- Verify phone number is assigned to agent
- Check phone number status in Dashboard
- Try test call from Test Agent
- Contact support if persistent
Caller Hangs Up Immediately
Symptoms
- Calls end in first seconds
- No conversation captured
Solutions
| Cause | Solution |
|---|---|
| Poor greeting | Improve opening |
| Voice off-putting | Try different voice |
| Long silence before greeting | Check start configuration |
| Audio quality | Test call quality |
Steps
- Review call logs for pattern
- Test greeting yourself
- Adjust voice/greeting
- Check for audio issues at start
Echo During Calls
Symptoms
- Caller hears themselves
- Agent audio echoes back
Solutions
- Enable echo cancellation (if available)
- Check caller’s environment
- Test with headphones
Background Noise Issues
Symptoms
- Agent has trouble hearing
- Transcription errors
- Misinterpretation
Solutions
- Enable Denoising in Voice Tab
- Adjust Voice Detection Tuning
- Increase Min Volume threshold
- Increase Confidence threshold