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Locking protects your agent from unintended changes. Once locked, no edits can be made until you explicitly unlock. This is essential for production agents handling real calls.
[IMAGE: Lock Agent toggle in both states]

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Location

Top right → “Lock Agent” toggle

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Why Lock Agents

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Protect Production

A typo in a prompt could affect thousands of calls. Locking prevents accidental changes.

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Team Safety

Multiple team members can view a locked agent without risk of conflicting edits.

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Version Stability

Lock agents to preserve a working version before experimenting with changes.

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Deployment Confidence

Know exactly what configuration is handling calls — it can’t change unexpectedly.

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How to Lock

  1. Finish configuring your agent
  2. Test thoroughly
  3. Toggle “Lock Agent” to ON
  4. Agent is now locked

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What Happens When Locked

FeatureLocked State
Edit prompt❌ Disabled
Change voice/model❌ Disabled
Modify configuration❌ Disabled
Test Agent✅ Still works
View Convo Logs✅ Still works
Make/receive calls✅ Still works
Testing is still available — it doesn’t change the agent configuration.

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How to Unlock

  1. Toggle “Lock Agent” to OFF
  2. Make your changes
  3. Test the changes
  4. Lock again when done

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Best Practices

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Lock Production Agents

Any agent handling real customer calls should be locked.

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Unlock → Change → Test → Lock

Follow this cycle:
  1. Unlock the agent
  2. Make your changes
  3. Test thoroughly
  4. Lock again

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Communicate with Team

If multiple people work on agents, communicate before unlocking:
  • “I’m unlocking Agent X to make prompt changes”
  • “Done — Agent X is locked again”

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Don’t Leave Unlocked

After making changes, always lock again. An unlocked production agent is a risk.

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Locked vs Unlocked Indicators

The interface clearly shows lock state:
StateVisual
LockedToggle is ON, may show lock icon
UnlockedToggle is OFF, editable

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When to Lock

ScenarioLock?
Active in production✅ Yes
Connected to phone number✅ Yes
Used in campaigns✅ Yes
Still developing❌ Not yet
Testing new changes❌ Not until ready

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Version Control Alternative

For more sophisticated versioning:
  1. Clone the agent — Create a copy for development
  2. Make changes to copy — Experiment freely
  3. Test the copy — Verify it works
  4. Replace production — Swap when ready
This keeps your production agent locked at all times.

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What’s Next

Phone Numbers

Deploy to a phone number

Campaigns

Run outbound campaigns