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A Knowledge Base lets your agent search and retrieve information during conversations — product details, policies, FAQs, anything too detailed for the prompt itself. Location: Configuration Panel (right sidebar) → Knowledge Base toggle

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Connecting a Knowledge Base

  1. Toggle Knowledge Base ON
  2. Select a KB from the dropdown
That’s it. The agent automatically searches the KB when callers ask questions that need it.
You need to create a Knowledge Base first before you can attach it here.

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Learn More

Knowledge Base

Creating KBs, uploading documents, and best practices