[IMAGE: Full agent editor with all three areas (Prompt Section, Config Panel, Left Sidebar) clearly annotated]
Editor Layout
The editor has three main configuration areas:| Area | Location | Contains |
|---|---|---|
| Prompt Section | Top bar | Model, Voice, Language dropdowns |
| Configuration Panel | Right sidebar | End Call, Transfer, KB, Variables, API Calls |
| Agent Settings | Left sidebar → “Agent Settings” | Voice, Model, Phone, Webhook, General tabs |
Left Sidebar Navigation
| Item | Icon | Description |
|---|---|---|
| Prompt | 📄 | Main prompt editor (Single Prompt only) |
| Agent Settings | ⚙️ | Detailed configuration tabs |
| Widget | </> | Embed widget configuration |
| Integrations | 🔗 | Third-party connections |
| Post Call Metrics | 📊 | Analytics configuration |
Top Right Actions
| Button | Function |
|---|---|
| Convo Logs | View conversation transcripts |
| Lock Agent | Prevent accidental edits |
| Test Agent | Test via Telephony/Web/Chat |
Header
The header contains:- Back arrow (←) — Return to agents list
- Agent name — Click to rename
- Agent ID — Click to copy
Single Prompt vs Conversational Flow
The editor layout differs slightly between agent types:| Element | Single Prompt | Conversational Flow |
|---|---|---|
| Top area | Prompt Section (Model, Voice, Language) | Toggle tabs (Workflow / Settings) |
| Center | Prompt editor | Visual canvas |
| Right sidebar | Configuration Panel | Configuration Panel (when in Settings) |
| Left sidebar | Same | Same |
Configuration Areas in Detail
Prompt Section
Located in the top bar, provides quick access to:- Model — Select LLM (GPT-4o, etc.)
- Voice — Choose from voice library
- Language — Set primary language
Configuration Panel
Located in the right sidebar, provides toggles for:- End Call — When/how to terminate calls
- Transfer Call — Handoff to humans
- Knowledge Base — Attach reference docs
- Variables — Dynamic values in prompts
- API Calls — External service connections
Agent Settings
Accessed via left sidebar, contains detailed tabs:- Voice Tab — Speech settings, pronunciation, advanced voice
- Model Tab — LLM settings, language switching
- Phone Number Tab — Assign phone number
- Webhook Tab — Event notifications
- General Tab — Timeout settings