Webhook Tab

The Webhook Tab lets you configure automatic notifications when call events occur. When something happens (call starts, call ends, analytics ready), Atoms sends data to your specified URL.

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Location

Left Sidebar → Agent Settings → Webhook tab

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How Webhooks Work

1. An event occurs (e.g., call ends)
2. Atoms sends an HTTP POST to your endpoint
3. Your system receives call data
4. You process it as needed (log, update CRM, trigger workflows)

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Configuration

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Webhook Endpoint

You must create webhook endpoints first before they appear here. → See: Creating Endpoints

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Events to Subscribe

Check the events you want to receive.

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Setup Process

1. Create webhook endpoint (Features → Webhooks)
2. Select endpoint in dropdown
3. Check events to subscribe
4. Save configuration

You must select an endpoint before you can choose events.

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Event Details

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Start Event

Fires when a call connects, before any conversation. Use cases:

• Log call initiation
• Start tracking in external system
• Trigger real-time dashboards

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End Event

Fires when call concludes, regardless of how it ended. Use cases:

• Log full transcript
• Update CRM with call outcome
• Create follow-up tasks
• Trigger post-call workflows

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Analytics Completed

Fires when post-call analysis is ready. Use cases:

• Capture sentiment analysis
• Log metrics and scores
• Update customer records with insights

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Testing Webhooks

After configuration:

1. Make a test call
2. Check your endpoint for received data
3. Verify payload structure
4. Confirm your system processes correctly

→ See: Webhook Use Cases for common patterns

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What’s Next