What is Knowledge Base

A Knowledge Base is a repository of documents, FAQs, and information that your agent can search and reference during conversations. Instead of trying to stuff everything into a prompt, you upload content and let the agent retrieve relevant information when needed.

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Why Use Knowledge Base

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More Accurate Answers

Agents can cite actual documents rather than guessing or hallucinating.

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Easy Updates

Change a policy? Update the document. No prompt editing needed.

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Scalable Knowledge

Add hundreds of pages of content that would never fit in a prompt.

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Reduced Prompt Complexity

Keep your prompt focused on behavior. Let the KB handle information.

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How It Works

1. You upload content — Documents, text, URLs
2. Atoms processes it — Content is indexed for search
3. Caller asks a question — Agent receives the query
4. Agent searches KB — Finds relevant sections
5. Agent responds — Uses KB content in the answer

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What You Can Upload

→ See: Uploading Content for details

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Local vs Global

Example:

• Global KB: Company policies, general FAQ
• Local KB: Product-specific details for a product support agent

→ See: Local vs Global

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Use Cases

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Customer Support

• Product documentation
• Troubleshooting guides
• Return/refund policies
• Shipping information

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Sales

• Product specifications
• Pricing sheets
• Competitive comparisons
• Case studies

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Healthcare

• Appointment policies
• Insurance information
• Procedure descriptions
• Location details

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Any Industry

• FAQs
• Policies
• Product information
• How-to guides

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Getting Started

1. Create a Knowledge Base — Give it a name and type
2. Upload content — Add your documents and information
3. Attach to agent — Connect KB in Configuration Panel
4. Test — Verify agent finds and uses the right information

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What’s Next