Uploading Content

After creating a Knowledge Base, you need to add content. This page covers how to upload different content types.

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Supported Content Types

→ NEEDS PLATFORM INFO: Exact supported formats and size limits

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Uploading Documents

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Step 1: Open Your KB

Navigate to your Knowledge Base from the Build menu.

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Step 2: Click Upload

Click the “Upload” or “Add Content” button.

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Step 3: Select Files

Choose files from your computer.

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Step 4: Wait for Processing

Files are:

1. Uploaded to Atoms
2. Parsed (text extracted)
3. Indexed for search
4. Ready for use

Processing time depends on file size and complexity.

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Adding Text Directly

For quick additions without creating a file:

1. Click “Add Text” or similar
2. Paste or type your content
3. Save

Good for:

• Individual FAQ entries
• Quick policy updates
• Short information snippets

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Adding URLs

To include web content:

1. Click “Add URL”
2. Enter the web address
3. Atoms crawls the page
4. Content is extracted and indexed

Notes:

• Some pages may not crawl due to access restrictions
• Dynamic content may not be captured
• Re-crawl periodically for fresh content

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Content Best Practices

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Structure for Searchability

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Keep Content Current

Outdated content leads to wrong answers. Review and update regularly.

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Don’t Over-Upload

Quality over quantity. Focused, relevant content retrieves better than massive dumps.

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Test After Uploading

Ask questions that should use new content. Verify the agent finds and uses it correctly.

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Processing Status

After uploading, content goes through processing: Wait for “Ready” status before expecting content to be found.

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Managing Content

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Viewing Uploaded Content

See all items in your KB with their status.

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Updating Content

• Delete old version
• Upload new version
• Wait for processing

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Deleting Content

Remove items that are outdated or no longer needed.

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What’s Next