Once you have phone numbers, you’ll need to manage them over time — reassigning agents, checking usage, and maintaining your phone infrastructure.
Location
Left Sidebar → Deploy → Phone Numbers
Phone Numbers List
→ NEEDS PLATFORM INFO: Phone numbers management interface
The list shows all your numbers with:
| Column | Description |
|---|
| Number | The phone number |
| Status | Active, Inactive, Pending |
| Assigned Agent | Which agent handles calls |
| Calls | Call volume statistics |
| Actions | Configure, release |
Common Actions
Reassigning an Agent
To change which agent answers:
- Find the number in the list
- Click to configure
- Select a different agent
- Save changes
Viewing Call Statistics
For each number, you can see:
- Total calls received
- Average call duration
- Peak calling times
- Success/failure rates
Releasing a Number
If you no longer need a number:
- Find the number in the list
- Click to manage
- Select “Release” or “Delete”
- Confirm
Releasing a number is permanent. You may not be able to get the same number back.
Multiple Numbers
Many organizations use multiple numbers:
| Number | Purpose |
|---|
| Sales line | Sales inquiries |
| Support line | Customer support |
| After-hours | Emergency support |
| Campaign number | Outbound caller ID |
Number Health
Monitor your numbers for issues:
| Issue | Indication |
|---|
| High failure rate | Connectivity problems |
| Low answer rate | Consider timing or call frequency |
| Complaints | May affect number reputation |
What’s Next
