Managing Campaign Contacts

After launching a campaign, you can manage contacts — view their status, add new contacts, or remove contacts from the queue.

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Location

Deploy → Campaigns → [Your Campaign] → Contacts

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Contact Statuses

Each contact in a campaign has a status:

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Viewing Contacts

→ NEEDS PLATFORM INFO: Contact list interface The contact list shows:

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Adding Contacts

During a campaign, you can add more contacts:

1. Navigate to campaign contacts
2. Click “Add Contacts”
3. Upload file or select from Audience
4. New contacts enter the queue

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Removing Contacts

To remove contacts from the queue:

1. Find the contact(s)
2. Select them
3. Click “Remove” or “Skip”

Removed contacts won’t be called.

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Retrying Failed Contacts

For contacts that failed:

1. Filter by “Failed” status
2. Review failure reasons
3. Select contacts to retry
4. Click “Retry”

They re-enter the queue.

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Exporting Results

After campaign completion:

1. Go to campaign contacts
2. Click “Export”
3. Download CSV with all contact data and outcomes

Use for follow-up or analysis.

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What’s Next