Agent Types

Atoms offers two types of voice agents, each designed for different conversation styles. Choosing the right type is one of the first decisions you’ll make when building an agent.

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Two Agent Types

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Single Prompt Agents

Single Prompt agents use one prompt to define their behavior. The AI interprets your instructions and handles conversations naturally, adapting to wherever the discussion goes. Characteristics:

• One main prompt defines everything
• Flexible conversation paths
• AI decides response approach
• Best for unpredictable conversations

Ideal for:

• Customer FAQ bots
• General product information
• Basic support triage
• Creative or advisory interactions
• Simple information lookup

Not ideal for:

• Strict multi-step workflows
• Lead qualification with specific criteria
• Processes requiring exact sequences

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Conversational Flow Agents

Conversational Flow agents use a visual workflow builder. You design each step as a node, connect them with branches, and control exactly how conversations progress. Characteristics:

• Visual drag-and-drop builder
• Defined conversation paths
• You control each step
• Best for predictable, goal-oriented conversations

Ideal for:

• Lead qualification workflows
• Appointment scheduling
• Insurance or loan intake
• Support ticket routing
• Compliance-required conversations

Not ideal for:

• Completely open-ended conversations
• Simple FAQ (overkill)
• When flexibility is more important than structure

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Quick Decision Guide

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Important Note

Agent type is separate from creation method. When you click “Create Agent,” you first choose a creation method (Scratch, Template, or AI-assisted), then choose your agent type. The creation method is just how you start — the agent type is what you build.

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What’s Next