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The Widget section lets you configure an embeddable voice widget that visitors can use on your website. This is an alternative to phone-based deployment.
[IMAGE: Widget configuration page]

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Location

Left Sidebar → Widget

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What is the Widget?

A small button or panel that appears on your website. When visitors click it, they can have a voice conversation with your agent directly in their browser. Benefits:
  • No phone number needed
  • Works on any website
  • Visitors don’t leave your site
  • Lower barrier to conversation

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Configuration Options

→ NEEDS PLATFORM INFO: Specific widget configuration options and interface

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Appearance

  • Widget button style
  • Colors and branding
  • Position on page (corner placement)
  • Size and visibility

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Behavior

  • Auto-open settings
  • Greeting message
  • Privacy controls
  • Recording disclosure

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Branding

  • Logo/icon customization
  • Brand colors
  • Custom CSS (if available)

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Getting the Embed Code

After configuring your widget:
  1. Complete widget settings
  2. Generate embed code
  3. Copy the code snippet
  4. Add to your website’s HTML
→ See: Widget Deployment for embedding instructions

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Testing the Widget

  1. Configure widget settings
  2. Save changes
  3. Use Test Agent → Web Call to test widget behavior
  4. Verify appearance and functionality

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What’s Next

Widget Deployment

Get embed code for your site

Integrations

Connect third-party services