Capabilities
| Type | Description |
|---|---|
| Inbound | Customers call your number, reach your agent |
| Outbound | Your agent calls customers (single or campaigns) |
| Transfer | Agent connects to human agents when needed |
| SIP | Connect to existing phone infrastructure |
Getting Numbers
Buy from Atoms:- Available in 40+ countries
- Local, toll-free, and mobile options
- Instant provisioning
- Port existing numbers
- Connect via SIP trunk
| Type | Best For |
|---|---|
| Local | Regional presence, lower cost |
| Toll-free | National reach, professional image |
| Mobile | SMS capability |
Call Controls
During calls, agents can:| Action | Description |
|---|---|
| Transfer | Connect to human or external number |
| Hold | Place caller on hold with music |
| End | Gracefully terminate call |
| DTMF | Detect keypad presses |
| Record | Start/stop recording |
SIP Integration
Connect Atoms to your existing phone system:- Twilio
- Telnyx
- Vonage
- Any SIP-compatible provider