What Agents Can Do
| Capability | Description |
|---|---|
| Answer questions | Pull from knowledge bases, policies, and FAQs |
| Take actions | Book appointments, update records, process payments |
| Route calls | Transfer to humans, escalate issues, route to departments |
| Collect data | Qualify leads, gather feedback, complete intake forms |
Two Ways to Build
Single Prompt
One prompt, infinite flexibility. You define personality and rules — the AI handles the flow. Best for support, FAQs, open-ended conversations.
Conversational Flow
Visual workflow builder. You design the exact path — nodes, branches, conditions. Best for qualification, booking, structured processes.
| Aspect | Single Prompt | Conversational Flow |
|---|---|---|
| Setup | Fast — write one prompt | Longer — design the flow |
| Flexibility | High — handles unexpected topics | Structured — follows your design |
| Control | AI decides the path | You dictate the path |
| Best for | Support, FAQs, advisory | Booking, intake, qualification |
How It Works
- Caller speaks → Real-time speech-to-text
- AI processes → Understands intent, retrieves context
- Takes action → Calls APIs, queries knowledge base
- Responds → Natural text-to-speech, sub-second latency
Use Cases
- Customer Support — Handle FAQs, troubleshoot, escalate to humans
- Sales — Qualify leads, book demos, follow up on interest
- Scheduling — Book, reschedule, confirm appointments
- Collections — Friendly payment reminders
- Surveys — Gather feedback through natural conversation
- Healthcare — Patient intake, reminders, triage