Knowledge Base

A knowledge base lets your agent answer questions using your content — product docs, FAQs, policies, pricing. Instead of generic AI responses, your agent provides accurate, sourced answers from your actual documents.

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How It Works

1. Upload — PDFs, docs, CSVs, web pages
2. Customer asks — Agent searches your content
3. Finds match — Retrieves relevant sections
4. Responds — Answers grounded in your data

This is called Retrieval-Augmented Generation (RAG) — combining search with AI for accurate, hallucination-free and grounded answers.

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What You Can Upload

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Why Use It

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Example

Upload: Return policy PDF Customer: “What’s your return policy for electronics?” Agent: “You can return electronics within 30 days with original packaging. Would you like me to start a return for you?”

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Get Started