Core Use Cases
1. Shipment Tracking & Customer Support
- Automate real-time shipment status queries across channels.
- Proactively notify customers about shipping, delays, or delivery updates.
- Resolve lost package or claim queries with minimal manual effort.
2. Delivery Scheduling & Confirmation
- Contact recipients to confirm or reschedule deliveries.
- Reduce failed attempts and optimize route planning.
- Capture proof of delivery and collect instant customer feedback.
3. Payment & Collections
- Send automated reminders for COD or freight payments.
- Confirm settlement intent securely.
- Improve cash flow by reducing defaults.
4. Exception & Delay Management
- Proactively communicate disruptions due to weather, customs, or supply chain issues.
- Provide alternatives and reduce inbound call spikes during disruptions.
5. Fleet & Internal Operations
- Automate communication with drivers for compliance checks, schedules, or urgent updates.
- Provide HR/IT support to employees to free up operations staff.
Why is Smallest.ai the Perfect Partner for Logistics?
Compliance & Security
- ISO 27001 compliant.
- Adaptable to global standards including GDPR (EU) and DOT requirements (US).
Data Sovereignty
- Full ownership of the stack from AI model to application layer.
- Sensitive logistics data never flows to third parties.
On-Prem Deployment
- Private cloud or custom server deployments.
- Ideal for companies handling customs, freight, and sensitive supply chain data.
Scalability
- Ability to handle millions of customer and driver conversations daily with elastic scaling.
Multilingual Support
- Supports 15+ Indian languages and major global languages like Spanish, French, Arabic, and Mandarin for worldwide operations.
Human-like Natural Conversations
- Low latency (<200ms).
- Hyper-realistic voices that build trust with both customers and drivers.