While there are many use cases where e-commerce companies could adopt Atoms, this document highlights the most impactful areas across customer support, sales, retention, and operations. If you are looking to deploy Atoms at your e-commerce company, please drop a mail at support@smallest.ai.

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Core Use Cases

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1. Customer Support & Order Management

  • Automate queries on order tracking, returns, refunds, and product availability.
  • Provide real-time delivery updates and issue resolution across call, chat, and WhatsApp.
  • Ensure seamless escalation to human agents for complex issues.

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2. Sales, Lead Generation & Cart Recovery

  • Run outbound campaigns with personalized recommendations.
  • Upsell and cross-sell products based on purchase history.
  • Recover abandoned carts with timely nudges and discount offers.

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3. Customer Feedback & Loyalty

  • Collect post-delivery feedback via calls or surveys.
  • Automate NPS/CSAT tracking to measure satisfaction.
  • Inform customers about rewards, cashback, and personalized offers to boost retention.

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4. Fraud Prevention & Transaction Security

  • Verify high-value transactions instantly via voice or OTP.
  • Confirm suspicious activity to prevent chargebacks and fraud losses.

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5. Internal & Partner Operations

  • Provide seller/partner support with reminders, catalog updates, and payout clarifications.
  • Automate HR and IT helpdesk tasks for employees.

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Why is Smallest.ai the Perfect Partner for E-Commerce?

  1. Compliance & Security
    • ISO 27001 compliant.
    • GDPR and industry standards for data protection.
  2. Data Sovereignty
    • Full ownership of the stack from AI model to application layer.
    • Customer and order data never flows to third parties.
  3. On-Prem Deployment
    • Private cloud or custom server deployments for high-volume platforms.
  4. Scalability
    • Ability to handle millions of customer conversations daily with elastic scaling.
  5. Multilingual Support
    • Supports 15+ Indian languages and major global languages, enabling global reach.
  6. Human-like Natural Conversations
    • Low latency (<200ms).
    • Hyper-realistic voices that build trust and improve customer engagement.