Learn about the Atoms workflow, our graph-based approach to building conversational agents
Watch the above video or the below instructions to understand workflows better.
Any conversation in the world can be thought of as a set of goals that are to achieved one after the other, and the next goal to be achieved is based on the intent of the user at the end of the current goal.
At the heart of Atoms lies a powerful graph-based system called the workflow which enables breaking a conversation down into sub-goals or nodes, and based on the intent or branches move to the next goal/node.
The above image describes a simple workflow of atoms.
It contains 3 default nodes, 2 end call nodes and 5 branches.
In this example, we show a simple Insurance lead generation workflow.
We hope that you get a brief understanding of how a workflow graph works. Once you get the hang of it, you will be able to build infinitely long and complex workflows for any usecase in the world.
While it appears complex at first, when you realise that nodes are given goals and not exactly what has to be spoken, it becomes extremely intuitive and simple to build the workflow.
In the next sections, we will dive deeper into nodes and branches and best practices around them.
Learn about the Atoms workflow, our graph-based approach to building conversational agents
Watch the above video or the below instructions to understand workflows better.
Any conversation in the world can be thought of as a set of goals that are to achieved one after the other, and the next goal to be achieved is based on the intent of the user at the end of the current goal.
At the heart of Atoms lies a powerful graph-based system called the workflow which enables breaking a conversation down into sub-goals or nodes, and based on the intent or branches move to the next goal/node.
The above image describes a simple workflow of atoms.
It contains 3 default nodes, 2 end call nodes and 5 branches.
In this example, we show a simple Insurance lead generation workflow.
We hope that you get a brief understanding of how a workflow graph works. Once you get the hang of it, you will be able to build infinitely long and complex workflows for any usecase in the world.
While it appears complex at first, when you realise that nodes are given goals and not exactly what has to be spoken, it becomes extremely intuitive and simple to build the workflow.
In the next sections, we will dive deeper into nodes and branches and best practices around them.