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Available Tools

Single prompt agents can use these tools to enhance their capabilities during conversations.

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API Call Tool

Make external API calls to send or receive data from third-party services, enabling real-time integrations and dynamic responses. When to use:
  • Fetch real-time data - Check product availability, pricing, or inventory
  • Update external systems - Create booking records, update CRM, or process orders
  • Validate information - Verify customer details, account status, or credentials
  • Trigger external actions - Send notifications, process payments, or create tickets

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Knowledge Base Search Tool

Search through uploaded documents and knowledge bases to find relevant information and provide accurate, company-specific answers. You first need to go to the knowledge base section and create one (by uploading a files or website scraping). When to use:
  • Product information queries - “What are the features of your premium package?”
  • Policy and procedure questions - “What’s your cancellation policy?”
  • Technical documentation - “How do I integrate with your API?”
  • FAQ and support responses - “What payment methods do you accept?”

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Dynamic Variable Extraction Tool

Capture and store specific information from conversations like names, dates, preferences, or any custom data you need to track. When to use:
  • Collect customer information - Extract name, email, phone number during booking
  • Track preferences - Store dietary restrictions, room preferences, special requests
  • Capture key details - Extract dates, quantities, or specific requirements
  • Build conversation context - Remember previous conversation details for personalization

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Transfer Call Tool

Seamlessly transfer calls to human agents when the situation requires human expertise or escalation. When to use:
  • Complex requests beyond AI capability - Technical support requiring specialized knowledge
  • Customer requests human agent - “I’d like to speak to a person”
  • Escalation scenarios - Complaints, sensitive issues, or dissatisfied customers
  • High-value transactions - Large corporate bookings requiring human approval

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End Call Tool

Terminate conversations at appropriate moments when the interaction has reached its natural conclusion. When to use:
  • After completing a task - “I’ve successfully booked your reservation. Have a great day!”
  • When user wants to end the call - User says “Thanks, that’s all I needed”
  • When no further assistance is needed - All questions have been answered and resolved
  • To avoid prolonged conversations - Prevent unnecessary back-and-forth when objectives are met