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Overview

The Background Sound feature allows you to add ambient background noise during your agent’s calls. This can help create a more natural and immersive conversation experience by simulating a realistic call environment.

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Enabling Background Sound

To enable background sound for your agent:
  1. Navigate to your agent’s Configure page
  2. Find the Voice Settings section
  3. Look for the Background Sound toggle
  4. Enable the toggle to add ambient background sound during calls
Background sound is disabled by default for all agents. When enabled, it will apply to all calls made by that agent.

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When to Use Background Sound

Background sound can be particularly useful in scenarios where:
  • You want to create a more realistic call center experience
  • You’re simulating a business environment
  • You want to reduce the “artificial” feel of AI calls

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Best Practices

  1. Test First: Always test your agent with background sound enabled before using it in production
  2. Consider Context: Make sure background sound is appropriate for your use case
  3. Monitor Quality: Ensure the background sound doesn’t interfere with call clarity

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Technical Details

  • The background sound is automatically mixed with the agent’s voice
  • The volume level is optimized to not interfere with conversation clarity
  • The feature has minimal impact on call latency and quality

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Available Sound Options

Currently, a default office ambience sound is available out of the box. This provides a natural background noise that simulates a professional office environment.
Additional sound options (like cafe ambience, outdoor environment, etc.) can be made available upon request. Contact our support team to discuss custom sound requirements.

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API Support

The background sound setting can be configured via our API: 
{
  "backgroundSound": true
}
For more details, see our API Reference.