What Can You Track?
Every call generates rich data that you can access programmatically:| Category | Data Available |
|---|---|
| Call Details | Duration, status, phone numbers, timestamps |
| Transcript | Full conversation text with speaker labels |
| Recordings | Mono and stereo audio files |
| AI Summaries | Auto-generated call summaries |
| Disposition Metrics | Extracted data points you define |
| Performance | Latency breakdowns per component |
| Cost | Credits consumed per call |
How It Works
- During the call — Events are logged in real-time (status changes, transcription, speech)
- After the call — AI processes the transcript to generate summaries and extract configured metrics
- On demand — SDK methods let you query, filter, and search call data
SDK Methods
| Method | Purpose |
|---|---|
get_calls() | List calls with filters |
get_call(id) | Get single call details |
search_calls(ids) | Batch fetch by call IDs |
get_post_call_config(agent_id) | Get agent’s analytics config |
set_post_call_config(agent_id, ...) | Configure post-call extraction |